Account deletion
Last updated
You can delete your Nikela account in the app, or email the Nikela team at Owo Technologies to request deletion of your account and associated personal data. You can email us even if you cannot sign in or no longer have the app.
Uninstalling Nikela does not delete your account. Before deleting, save anything you need and resolve any arrangements with other users. Account deletion does not cancel a paid subscription through your app store.
Delete in the app
- Open Nikela and sign in to the account you want to delete.
- Go to Account and tap the Settings icon.
- Scroll down and choose Delete account.
- Read the confirmation and select Yes, delete to proceed.
Stay connected while the request is submitted. If you see an error or are unsure whether it completed, email us for help.
Request deletion by email
Email nikela@owo.tech with the subject Nikela account deletion request. Include the email address or phone number linked to your account and, if you know it, your Nikela username. A reason for leaving is optional.
Email a deletion requestThis opens a draft in your email app. Review and send it there. If the link does not open, send your request to the address above using your email service. Opening the draft does not send a request or delete an account.
We need to verify that the account belongs to you before processing an email request. If you cannot access the original email address or phone number, explain that in your message. Do not send your password, verification codes, payment PINs or card details.
What happens to your account and data
In-app deletion marks your account as deleted and starts cleanup of your username, name, email address, phone number, profile-photo reference and saved location. It also starts deletion of your listings, item requests, reactions, follows and blocks, and removal of your Nikela sign-in account.
These steps may finish after the initial request. The confirmation in the app does not guarantee that all associated data has already been erased. Use the email route if you need confirmation or want to request deletion of remaining personal data.
What may remain
The in-app process does not automatically erase every record. Message history, group or shop content, stories, support enquiries, purchase records and archived records may remain. Other users may also keep copies of content you shared with them.
Some records may need to be retained for legal obligations, payment reconciliation, disputes or safety investigations. The retention period depends on the record and the reason it is needed. Ask us which data remains, why it is held and for how long; see the privacy policy for more details.
Cancel any paid subscription separately
If you have Nikela Pro or another recurring app-store subscription, manage it through the store that billed you. Deleting your account or uninstalling the app does not cancel that subscription.
For help with your account, contact nikela@owo.tech. You can also read our Terms and Conditions.