Terms and Conditions

1. What Nikela provides

Nikela helps people give, ask, sell and connect through listings, item requests, messaging, shops, groups, stories and community features. Some features are free; others may require a purchase or subscription, as explained before you buy.

Users are responsible for their own listings, items and arrangements. Unless a feature expressly states otherwise, Nikela is not a party to a transaction between users and does not guarantee an item's condition, legality, availability or delivery, or another user's identity or conduct.

2. Eligibility and your account

• You must be at least 18 years old to use Nikela.
• Provide accurate account information and keep it up to date. Do not impersonate another person or use an account without permission.
• Keep your credentials and verification codes private. Tell us promptly if you suspect someone has accessed your account.
• If you act for a business or organisation, you must have authority to do so and comply with the obligations that apply to it.

3. Listings and arrangements with other users

Describe items honestly, including their condition, price or giveaway terms, and any important restrictions. Only offer items you own or are authorised to offer. Do not list illegal, stolen, counterfeit, recalled or otherwise unsafe goods.

Agree on payment, collection or delivery directly with the other person, and check details before proceeding. A listing, message or item request does not by itself guarantee a completed exchange. Business sellers remain responsible for applicable consumer, tax and product-safety obligations.

Use care when sharing contact details or meeting someone. Report suspicious activity using the app's reporting tools or contact our team. For immediate danger, contact local emergency services.

4. Your content and acceptable use

You keep ownership of content you create. You give Nikela a non-exclusive permission to store, display and process that content as needed to operate the features you use, subject to your settings and our Privacy Policy. Only upload content you have the right to share, including permission for other people's personal information or images where required.

You must not:

• Break the law or infringe another person's rights.
• Post scams, misleading claims, spam or fraudulent listings.
• Harass, threaten, discriminate against or exploit other people.
• Share abusive, sexually exploitative or other unlawful content, or publish someone's private information without permission.
• Bypass access controls, misuse reporting tools, spread malicious software or disrupt the service.
• Scrape personal information or use automated access that harms Nikela or its users without our permission.

We may review reports, remove content or restrict accounts to address violations, safety concerns or legal requirements. If you believe a decision was mistaken, contact us with the relevant details.

5. Purchases and subscriptions

For paid features, the price, billing period, included benefits and any trial terms are shown at purchase. App-store purchases are also subject to the store's payment and refund rules. Do not assume a trial is available unless it is offered to you.

Recurring subscriptions may renew until cancelled under the terms shown at purchase. Manage or cancel a subscription through the store or provider that billed you. Deleting your Nikela account or uninstalling the app does not cancel it.

Refund requests should be made through the relevant billing provider where it handles the payment. Applicable consumer rights still apply. Contact us if you need help identifying a purchase or restoring access to a paid feature.

6. Privacy and account deletion

Our Privacy Policy explains the information we process, visibility settings, service providers and your data protection choices.

You can delete your account in Account → Settings → Delete account, or request account and personal data deletion by email without signing in. Follow the account deletion instructions. Save anything you need and address outstanding arrangements before proceeding.

Deletion starts account and content cleanup; it does not guarantee immediate erasure of every record or copies held by other people. The retention section explains what may remain and how to request further deletion. Deletion does not remove obligations that already arose, including payments or responsibilities to another user.

7. Service availability and third parties

Features may change, and the service may be interrupted by maintenance, technical problems or circumstances outside our control. We do not promise uninterrupted availability. Where changes affect a paid service, applicable purchase terms and consumer rights apply.

Linked websites, app stores, sign-in, mapping, advertising and payment providers have their own terms. Review those terms when using their services. Nikela's software, branding and other materials remain owned by Owo Technologies or the relevant rights holders; using Nikela does not transfer those rights to you.

8. Responsibility and disputes

You are responsible for your use of Nikela, the content you share and the arrangements you make. To the extent permitted by law, we are not responsible for losses caused by another user's conduct, third-party services or events outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer or data protection rights.

Contact us first about a problem with Nikela so we can try to resolve it. Disputes between users should be raised with the other party; you may also report conduct that breaches these terms. These terms are governed by Kenyan law, subject to any mandatory protections that apply where you live. You retain access to competent courts and relevant regulators as provided by applicable law.

9. Changes and contact

We may update these terms as the service or legal requirements change. The date above identifies the latest revision. Where required, we will communicate material changes through the service or another appropriate channel. If you do not agree to revised terms, stop using Nikela and use the account deletion options if you wish to close your account.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

For support or questions about these terms, contact Nikela at Owo Technologies, Nairobi, Kenya: nikela@owo.tech.